Harold Court Primary School

Church Road, Romford, Essex, RM3 0SH


Pastoral Support 


 Harold Court 



Pastoral Team
Mrs Donnelly-Symes Deputy Head/Inclusion Lead
Mrs Caulfield Ross Pastoral Lead
Mrs Kane Behaviour Learning Mentor
Mrs Steward ELSA


At Harold Court we are fully committed to the protection and development of all our children and in creating an inclusive, safe and secure environment  in which they can develop into responsible, confident, self-aware, capable young people who are well equipped to cope with the challenges ahead of them. We believe that good pastoral support focuses on nurturing and supporting the individual needs of each child. We ensure that the support needed is recognised and implemented, with all teachers and support staff working cohesively together with the school’s Pastoral team. 

Mrs Caulfield Ross provides pastoral support and guidance to all our children, promoting their well being by liaising with parents/carers, school staff and external agencies. Problems at home or school can have a detrimental impact on a child's well being and on family life, Mrs Caulfield Ross aims to develop positive home/school relationships by listening and caring in a non-judgemental way. Mrs Caulfield Ross  is here to help,
offering a professional service with access to an extensive range of information, enabling her to signpost parents/carers to a variety of services who may be able to help. 

Children are encouraged to approach Mrs Caulfield Ross at any time during the day if they feel in need of her support. She works with individuals or groups of children to give  them the very best possible care, removing barriers to learning, raising aspirations and supporting every child in achieving their potential.


If you wish to make an appointment to see Mrs Caulfield Ross please complete a parent consultation which is available at the school office. 

Some of the areas we can offer support for families includes: 



Low self-esteem

Parental separation

Food issues

Conflict resolutions

Routines at home



Challenging behaviour

Transition between classes

Transition between schools

Sibling links

Young carers




 What are the benefits for pupils and families?

Developing a more positive attitude towards school.

Improved communications between home and school

Access to support and someone to talk to

Improved motivation

Raised self-esteem

Increased confidence

Reduced challenging behaviour

Developed social skills

Coping mechanisms for family traumas

Increased positive attitudes

Mature speaking & listening skills

Establishing & maintaining friendships

Reach full learning potential

Manage their own feelings successfully 

Improved social skills

Strategies to deal with worries/anxiety



These are all valuable life skills - which some children may need a little extra support to enhance them in line with their peer groups. Some issues may require long term support whilst others may need short blocks of time or an isolated session. This work is in line with general support from the class teachers and our School Values.


We provide a range of interventions to support emotional well- being;

  • A quiet nurturing room for children to feel safe and secure, to calm down or have time out.
  • Drop in play and lunch time sessions.
  • Support the children and parents at the beginning of the school day.
  • Liaise with teachers and check at the beginning of each day for children needing support.
  • 1-1 sessions with identified children.
  • In class support.
  • Social groups (social and emotional needs, behaviour, friendships)
  • Worry boxes in each class for children to raise any worries or concerns.
  • Compliments book for each class.
  • Celebration book for identified children. 
  • PSHE lessons/circle time for every year group.
  • Mindfulness in all classes each day. 
  • Celebration time with identified children and their families. 

The Havering's Family Services Hub  is an online tool to support you accessing services. It is a hugely useful tools for parents/carers and lets you know of services in your local area (e.g. if you are looking for a particular club, the portal can give details of any clubs available within your child's age range).


Please find below a range of leaflets and websites on a range of social, emotional and mental health areas:

 Children and Young People with Anxiety

Young Minds

Your never to young to talk about mental health

CBeebies - Seven techniques for helping kids stay calm

CBeebies - Feeling Better

5 steps to mental well-being

Positive Parenting

Gingerbread.co.uk - separating parents

What helps grieving children

When someone special dies for children under 7

When someone special dies for children 7 - 11

Havering Family Services Hub